Refund Policy
Last updated: December 1, 2025
Policy Overview
At Vixirite Apartments, we understand that plans can change. Our refund policy is designed to be fair to both our guests and our business. We encourage all guests to purchase travel insurance to cover unexpected cancellations.
All refunds are calculated based on the deposit paid (30% of total booking value) and the cancellation timeframe. The balance payment (70%) is only due 7 days before check-in and is fully refundable if cancelled before that date.
Refund Schedule
Refund amounts are based on days remaining before scheduled check-in date.
More than 30 days before check-in
15-30 days before check-in
7-14 days before check-in
Less than 7 days before check-in
* Peak season (December 15 - January 15) bookings have a stricter 45-day cancellation policy.
Refund Process
Follow these steps to request and receive a refund.
Submit Cancellation Request
Email us at Alexjohn56909@gmail.com with your booking reference and reason for cancellation
Review & Assessment
We review your request based on cancellation timeframe and circumstances
Refund Processing
If approved, refund is processed to original payment method
Confirmation
You receive email confirmation with refund details and reference number
Non-Refundable Scenarios
The following scenarios are not eligible for refunds under any circumstances:
- No-shows (failure to check-in on scheduled date)
- Early departure from booked stay
- Cancellation due to personal reasons not covered by travel insurance
- Force majeure events not covered by our insurance
- Violation of house rules leading to termination of stay
Important: We strongly recommend purchasing travel insurance that covers trip cancellation, interruption, and unforeseen circumstances.
Special Circumstances
Medical Emergencies
With proper documentation (doctor's note, hospital admission), we may offer credit for future stay instead of refund, valid for 12 months.
Travel Restrictions
If government-imposed travel restrictions prevent your stay, we offer full credit for future booking or rescheduling at no extra cost.
Rescheduling
You may reschedule your stay once without penalty if requested more than 14 days before check-in, subject to availability.
Need Help With a Refund?
Contact our customer support team for assistance with cancellations or refund requests.